Contact Us



Customer support:

[email protected]

Sales department:

[email protected]


[email protected]

If you've placed an order or contacted us via contact form but can't see a confirmation email or our response in your inbox, please check your SPAM folder.

I've placed an order but haven't received a confirmation email.

Please check your spam folder, since the confirmation email might be mistaken as junk mail and end up in there.

The order confirmation should be sent right away, but it can happen that there is a delay. If you have not received anything after 24 h, please contact us, so we can check your order.

How can I track my order?
Once your order has been shipped, the tracking number will be available in the “my account” page or by clicking here.
What If I Need To Change My Order?
We strive to pack and ship all orders same day. For your order. If you haven’t been able to get the order, please contact our Customer Support by clicking here or by email as [email protected], as soon as possible. You can check if your order has been shipped or if it can still be changed.
Do You Ship Internationally?
For now, we only ship to United Kingdom.
How Do I Request A Warranty Exchange?

Please visit our Returns Policy page to review our Warranty Exchange Policy to verify if the item you are attempting to exchange falls under our 90 day Warranty Exchange Policy.

If your product is still under our 90 day Defective Exchange Policy please send us an email at [email protected]. Please add to the email of the photo of the product to be replaced, the order number, the email that was used for payment, comments, notes, issue details.

VitaCig Customer Service Representative will review your Warranty Exchange Request individually.

If the request is within the 90 day policy, you will get an email letting you know that your Exchange is approved.

Once VitaCig receives the defective items, a replacement will be shipped out, and you will receive an email with the tracking information.

How to become a distributor

If you like our product and you want to sell it at your retail store, please contact our sales department via the contact form or via email [email protected].

Offer applies only to the territory of United Kingdom.